iPhone Application Help

1. What properties can I search on the RPNZ iPhone Application?
2. Can I use my RPNZ subscription from my computer and the iPhone at the same time?
3. When I go to use the RPNZ iPhone Application it is saying that I have logged into another device. What is happening here and what do I need to do to get this resolved?
4. Can I use the RPNZ iPhone Application concurrently with my iPhone and iPad?
5. What data is available to me to view on the RPNZ iPhone Application?
6. My “Mapping search” does not work even though I have selected my property and clicked on the outlined mapping area displayed on screen. Why?
7. How many past sales can I view on a property?
8. How far back does a recent sale extend?
9. What is the difference between "Recent Sales", "Past Sales" and "Listings" in the RPNZ iPhone Application?
10. Does the RPNZ iPhone Application display owner details?
11. How do I search for an individual property?
12. How do I search for an apartment?
13. How do I search for all the units in a block?
14. What if the details on a property are incorrect?
15. What is "Camera Search"?
16. Does using the RPNZ iPhone Application consume one of the "sessions" purchased with my RPNZ subscription?
17. How do I log out?
18. Can I share my login credentials with other users in the office who have iPhones?
19. I am trying to use the RPNZ iPhone Application but I keep receiving this message that I need to reinstall the application from the App Store. Why?
20. Why can't I see commercial and other properties in the RPNZ iPhone Application?
21. Why can't I see all the listings, recent sales or historical sales in the area?
22. Who can I contact for more information on the RPNZ iPhone Application?
    

1. What properties can I search on the RPNZ iPhone Application?

   Users can see property details from within their subscribed area. Attempts to search outside this area will return the following message "Sorry you are outside of your subscription area".
   

2. Can I use my RPNZ subscription from my computer and the iPhone at the same time?

   Yes this is possible. You cannot use your personalised login details on another iPhone however.
   

3. When I go to use the RPNZ iPhone Application it is saying that I have logged into another device. What is happening here and what do I need to do to get this resolved?

   The RPNZ iPhone Application can only be used by the one personalised login. If these same details are used on another device, this message will appear next time the original device is used again. The user will be forced to remove the RPNZ iPhone Application from their iPhone, and will be required to reinstall again.
   

4. Can I use the RPNZ iPhone Application concurrently with my iPhone and iPad?

   No, you cannot. The RPNZ iPhone Application can only be used by the one personalised login, regardless of iPhone versus iPad. If these same details are used on another device, this message will appear next time the original device is used again. The User will be forced to remove the RPNZ iPhone Application from their iPhone, and will be required to reinstall again.
   

5. What data is available to me to view on the RPNZ iPhone Application?

   All data relating to residential Houses and Apartments are available for viewing on the RPNZ iPhone Application. House and Apartment details can be viewed from the iPhone using the Reality Search feature when standing outside a property, or via using the Map or Advanced search tools within the Application.
   

6. My “Mapping search” does not work even though I have selected my property and clicked on the outlined mapping area displayed on screen. Why?

   Once you have used the ‘Map Search’ function, typed in your selected property and can see it outlined, you MUST zoom in on the screen until you see a pin displayed on that property. Then simply click on the pin to see your selected property.
   

7. How many past sales can I view on a property?

   The RPNZ iPhone Application provides you with the most recent sale. Prior sales can be viewed from your normal subscription on a PC or Laptop.
   

8. How far back does a recent sale extend?

   A "Recent Sale" has taken place in the past six months and could be as a result of an agent advising us of the sale.
   

9. What is the difference between "Recent Sales", "Past Sales" and "Listings" in the RPNZ iPhone Application?

   • "Recent Sales" have taken place in the past six months and could be as a result of an agent advising us of the sale.
   • "Past Sale's" occurred more than six months ago.
   • "Listings" are properties on the market within the past 14 days.
   
   

10. Does the RPNZ iPhone Application display owner details?

    Yes.  The RPNZ iPhone Applicaiton displays owner details. RPNZ maintains ownership data from Certificate of Title information provided by Land Information New Zealand (LINZ). Owner’s details can be accessed from the "Property Overview" page located just below the property attributes.
    

11. How do I search for an individual property?

    To find a specific property address in the RPNZ iPhone Application;
    
    1. Select the "Property Search" button on the home menu.
    2. Type the street address in the space provided and we will present predictive address options to you with each character you type.
    3. Select your address from the list of predictive options and click the "Search" button. (Note, search is disabled until you select from the list).
    4. The Property Overview page will be displayed. Scroll down the page to view the available property information.
    
    

12. How do I search for an apartment?

    To find a specific unit address in the RPNZ iPhone Application;
    
    1. Select the "Property Search" button on the home menu.
    2. Type the address in the space provided with the unit number: (the unit number address format is 1/23 Sample Street Sampleville Sample City).
    3. Select the unit address from the predictive list.
    4. The Property Overview page will be displayed. Scroll down the page to view the available property information.
    
    

13. How do I search for all the units in a block?

    To find all the units located at an address in the RPNZ iPhone Application;
    
    1. Select the "Property Search" button on the home menu.
    2. Type the address in the space provided with the number: (e.g. 23 Sample Street SamplevilleSample City).
    3. Select your address from the list of predictive options and click the "Search" button. (Note, search is disabled until you select from the list).
    4. A list of units appearing at that address will appear in numerical order. Select a specific unit number for which you require more information.
    5. The Property Overview page will be displayed. Scroll down the page to view the available property information.
    
    

14. What if the details on a property are incorrect?

    There is an "Update Property Details" button located on the Property Overview page. Simply notify us of the property in question and our Data Integrated Research Team will enter the correct details within 24 hours.
    

15. What is "Camera Search"?

    • When you select "Camera Search" from the home menu, we activate your iPhone's camera and then overlay property information bubbles for the sales and listings around your current location.
    • Try it out. Hold the camera up in front of your house and we’ll present you with the last sale price for the property.
    • Moving the camera to the left and right will display sales information for the surrounding properties.
    
    

16. Does using the RPNZ iPhone Application consume one of the "sessions" purchased with my RPNZ subscription?

    No it doesn’t. Sessions refers to the number of concurrent users who can access RPNZ via a web browser. We do not enforce session management on mobile devices.
    

17. How do I log out?

    You don't have to. Once you have authenticated once, we don't ask you again (unless you change your password). Because your RPNZ iPhone Application connection is not consuming one of your RPNZ purchased sessions, we keep you logged in. It makes the RPNZ iPhone Application easier, faster and smarter to use.
    

18. Can I share my login credentials with other users in the office who have iPhones?

    • Absolutely not. If you share your login and then attempt to use the RPNZ iPhone Application, you will be forced to reinstall the application.
    • Do not share your login. It is a breach of the RPNZ terms and conditions and is just not a good idea anyway (for security reasons).
    • If other users in your office would like to use the RPNZ iPhone Application, then they should enter their username and password login credentials into their own iPhone, not yours. If they don't have login credentials yet, then please make contact with your account administrator who can create logins using the new RPNZ property system interface. Ask your Administrator to login to RPNZ located at http://www.rpnz.co.nz. They should then select the "Admin" link, then select "Manage users" and follow the on screen instructions.
    • Put simply, if you share your login credentials, you will be forced to reinstall the application. This will then disable the other user sharing your account.
    
    

19. I am trying to use the RPNZ iPhone Application but I keep receiving this message that I need to reinstall the application from the App Store. Why?

    • We have detected that your account credentials have been authenticated from two or more mobile devices (You have shared your login).
    • Don’t share your login. It is a breach of the RPNZ terms and conditions and is just not a good idea anyway (for security reasons).
    
    

20. Why can't I see commercial and other properties in the RPNZ iPhone Application?

    • At present the RPNZ iPhone Application searches for residential property information (houses and apartments).
    • We have the ability to add searching by other property types, but have chosen not to for now, due to lack of demand for this feature. If searching by other property types is important to you, then please let us know by using the "Send us your feedback" button on the home menu.
    
    

21. Why can't I see all the listings, recent sales or historical sales in the area?

    • You may have filters activated which are excluding some property results from displaying.
    • When viewing your results in Map View, List View or Camera View we add a blue warning bar atop the screen to notify you that your search results are being filtered. To modify or remove your filters select the “Filter” button located in the top right hand corner of the screen and then make the appropriate filter changes necessary to display more search results.
    
    

22. Who can I contact for more information on the RPNZ iPhone Application?

    Please contact our Customer Support Team on 0800 82 55 78 or via on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .